Frequently Asked Questions

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Planning for Picture Day

Q: When is my child's picture day?
A: Contact your child's preschool director or contact us.

Q: Can I have my portrait taken with my child?
A: Yes.

Q: Can I have siblings photographed together and separately?
A: Yes, we photograph siblings. Please indicate this request on the parent notice that will be sent home a few days before picture day. Also inform your child's teacher or director.

On Picture Day

Q: Can you photograph infants?
A: Yes, our photographers are specially trained and equipped to photograph your little one.

Q: How many backgrounds / poses are offered?
A: We offer multiple backgrounds and poses as well as class pictures. View our photography gallery.

After Picture Day

Q: When will my child's portraits be delivered?
A: Approximately 3 weeks after portraits are taken.

Q: I received several portrait packages from the center. Is there a discount for purchasing multiple complete packages?
A: Yes, you may purchase the first package at full price and any additional packages at a discount. View the details on your order form.

Q: When do I need to pay for portraits?
A: With most of our portrait programs, payment for your portrait package selection is requested within seven days. Check with your child's preschool director for more information.

Q: How do I pay for the portraits?
A: We offer a variety of payment options. We offer a variety of payment options. See the details on your order form.

Q: What happens to the portraits I don't purchase?
A: For all returning family approval portraits, Lifetouch Preschool Portraits has a national recycling initiative. These portraits are shredded and then recelyed into other paper-based products or used as fuel to create energy.

Q: How can I order more portraits and/or products?
A: Ordering more portraits and gifts is easy. See details in your portrait package.

Q: Can I get a copyright release on my child's photograph?
A: Lifetouch has a copyright designed to protect images it takes, similar to the policies used by moviemakers, video producers and writers. Customers may purchase a Portrait CD which grants them the use of their images for legal, noncommercial purposes.

Q: How do I get a refund?
A: We are confident you will be satisfied with the quality of our products and we back this with a 100% Satisfaction Guarantee. If you would like information on refunds, please Contact Us.